Must have significant experience troubleshooting complex mail-flow issues over the phone with users of Microsoft Exchange and Outlook, on both the email client and the server. 1+ years of experience in a high-volume call center environment in a technical support role. Demonstrated ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms. Certifications desired but not required.
Employer/Hiring Agency: Intermedia. For a complete job description including application instructions, visit the employer's CAREERS page referencing this position (link included here).
