The Help Desk Specialist is responsible for providing Tier 1 help desk support including telephone and email support to end-user community on SharePoint related problems, questions, and use. Provides first-level problem resolution on the telephone or email with users; and walks the user through a series of steps to determine problem; classifies level, priority, and nature of problem. Opens, tracks, and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Part-time (10-25 hours per week).
Employer/Hiring Agency: Syntelligent Analytic Solutions, LLC. For a complete job description including application instructions, please visit the Syntelligent CAREERS page referencing this position (link included here).