Position develops, communicates and implements Customer Service training programs to ensure quality service from call center/customer service personnel. Position is responsible for tracking individual training progress for Customer Service Representatives, must be able to identify training needs, develop training plans and deliver to group/individual customer service representatives, and partner with other departments to ensure all training needs are met. Bachelor's Degree in English, Communications or Business, minimum of 3 years group facilitation, curriculum design, and development experience.
Employer/Hiring Agency: Shentel. For complete job descriptions on all positions listed here, as well as application instructions, please visit the employer's CAREERS page referencing this position (link included here).