Resolve customers' issues by performing activities either with direct assistance or by appropriate referral. Primary job duties involve technical trouble shooting helpdesk assistance for high speed internet and video customers. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Obtain and examine information to verify complaints and to determine possible causes. Consult with customers by phone to provide information about products and services.
Employer: CenturyLink. For a complete job description including application instructions please visit the Centurylink CAREERS page referencing this position (link included here) Note: For some reason, the link doesn’t always load for Centurylink. If this happens, go to their main jobs page HERE and search under jobs in Virginia (to search, just choose "Virginia" -- not "Work at Home").