Representatives serve as the primary contact for local residential customers experiencing problems with various CenturyLink (formerly EMBARQ) communications services. Contact with customers will require analyzing, troubleshooting and resolving complex technical and support issues. This position can be filled in the following states: FL, IN, KS, MN, MO, NC, NE, NJ, NV, OH, PA, SC, TN, TX, VA, WY.
Resolve customers' issues by performing activities either with direct assistance or by appropriate referral. Primary job duties involve technical trouble shooting helpdesk assistance for high speed internet customer. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Obtain and examine information to verify complaints and to determine possible causes.
Consult with customers by phone to provide information about products and services. Specialists are encouraged to proactively offer and/or upgrade customer's current CenturyLink services to ensure that customers are taking advantage of products and services that are available to meet their needs. Additionally, specialists may refer unresolved customer issues for further investigation.
The starting salary for this position is $11.00/hr. Specialists may be eligible for an additional incentive based on performance. For a complete job description and application instructions, please visit the CenturyLink careers section for job : 6047